Return and Refund Policy

Thank you for choosing GoCommerce BD. We strive to provide transparent billing and dependable service across our SaaS eCommerce platform.

1. Platform Subscription Free Trial & Cancellation

GoCommerce BD offers a free trial for all plans so merchants can explore features before committing financially. You can cancel your paid subscription plan at any time through your merchant dashboard. Once cancelled, your plan remains active until the end of your prepaid billing period.

2. Subscription Refunds

If you experience technical issues or are dissatisfied with your paid subscription within 7 days of your initial billing, please contact our support team. We will review your account activity and, where eligible, issue a refund to your original payment method (bKash, Nagad, card, or bank transfer).

3. Merchant Store Sales & Consumer Returns

Each independent merchant store built using GoCommerce BD operates its own customer return, replacement, and refund policies for the physical or digital products they sell. Buyers should refer directly to the return terms specified on the merchant's storefront.

4. Defective or Damaged Courier Deliveries

For courier-delivered orders, returns and damage claims are processed according to the delivery verification procedures of the selected courier partner (e.g. Steadfast, Pathao, RedX). Merchants can track return parcels and status updates directly in the courier management tab.

5. How to Request a Refund or Support

To request assistance with billing or refunds, please reach out to our billing support:

• Email: support@gocommerce.bd
• Phone: +880 1969 909069
• Office: Level 8, Rangs Babylonia, 246 Bir Uttam Mir Shawkat Sarak, Dhaka 1208, Bangladesh